挂科申诉信模板与沟通话术

挂科申诉信模板

邮件主题： Formal Appeal: Grade for 【课程代码与名称, 例如：ECON101 Microeconomics】

收件人： 【申诉部门/指定官员的邮箱，通常在学校政策中写明】

尊敬的【对方头衔与姓名，例如：Appeal Committee 或 Professor Smith】：

My name is 【Your Full Name】, with student ID 【Your Student ID】. I am writing to formally appeal the grade I received for the 【Specific Assessment, e.g., Final Essay / Midterm Exam】 in your course, 【Course Code and Name】.

I have great respect for the academic standards of the University and the professional judgment of my instructors. However, upon careful review and reflection, I believe there are grounds for a review of my result in this instance.

可以灵活选择以下几个模块使用——

模块A：针对评分过程错误的申诉

In the assessment of my 【Assessment Name】, I have identified a potential discrepancy in the calculation of marks or the application of the grading criteria. Specifically:

【Example 1: On page [X] of the course outline, the marking criteria for this assignment emphasized components A, B, and C. While my work received positive feedback on components A and B, the feedback for component C indicated that the requirements were not met. However, I believe my work addressed this in [specific section, e.g., Section Y on page Z], which aligns with the outlined expectations.】

【Example 2: It appears there may have been an addition error on the first page of the exam. The score for Part One was [X] and for Part Two was [Y], which should total [Z] marks, yet the recorded grade is [W].】

模块B：针对特殊情况影响的申诉

During the period of preparing for and completing the 【Assessment】, I was experiencing significant personal extenuating circumstances that adversely affected my ability to perform to my usual standard. These circumstances included: 【Provide a brief, factual description, e.g., a severe episode of a medical condition / a significant family matter】.

I have provided documentation from my 【e.g., healthcare professional】 to the Student Support Services on 【Date】 for their records. As these circumstances coincided with the critical revision period, they significantly impacted my concentration and preparation efficiency.

模块C：针对评分标准不一致的申诉

I note an inconsistency between the grading feedback and the criteria specified in the course outline. The outline states that 【Quote the specific criterion from the syllabus】. In my submission, I demonstrated this by 【Explain concretely how your work met the criterion】. The feedback, however, did not reflect that this criterion was sufficiently met.

申诉流程中的沟通话术

在整个申诉过程中，与老师和工作人员的沟通方式至关重要。

1.和授课老师初步沟通时

策略：表达学习意愿，将对话定位为寻求指导。

"Thank you for your feedback on the [Assignment]. To help me improve in the future, could you please provide some further clarification on [specific point from the feedback]? I want to ensure I fully understand where I fell short of the expectations."

策略：以课程大纲为客观依据，不要质疑老师的主观判断。

"I was reviewing the assignment against the course outline, and I had a question about how the marking criteria for [specific criterion] was applied to my work. Could we briefly discuss this to help me better understand the standard?"

2.听证会或者面谈

沉着、清晰、有条理地陈述你的主张。

开场："Thank you for taking the time to meet with me today. I appreciate the opportunity to discuss my appeal."

陈述时：使用STAR方法——

Situation: 简要说明情况。

Task: 说明考核的任务和要求。

Action: 解释你为满足要求所做的努力，或问题出在哪里。

Result: 清晰地提出你的诉求。

倾听时：点头示意，等对方说完再回应。可以说 "I understand your point. From my perspective..."

结束时："Thank you again for your time and for considering my perspective. I look forward to your decision."